Providing prompt, responsive tech support service is necessary to ensure customer satisfaction. While most companies offer product usage and troubleshooting information on their website, customers still want the option to obtain live technical support. If you are considering expanding your technical support services operation you may be wondering how you will take care of all the details and still have time to get your work done. In addition to leasing space, you need to purchase equipment such as telephones, computers and software and hire and train technical support representatives. That problem is solved because we take of all that for you.
Many companies have looked to outsourcing as a cost-saving solution but found that they exchanged one problem for several others. As a result, businesses are now opting to expand tech support services by nearshoring–setting up operations in Mexico, because they can take advantage of lower operating costs and avoid problems that can occur with third-party service providers. These are some of the advantages you will enjoy by nearshoring in Mexico.
Business operating costs are lower in Mexico than in the U.S. So, you can expand your tech support service operation
Hire from a highly-qualified, technical talent pool that consists of graduates from six major public and private universities
The technical support service operation is an extension of your business and the employees work for YOU.
Our experienced team helps you simplify the process of nearshoring your technical support services in Mexico by managing all the logistics and minimizing the risk normally associated with establishing international business operations. There is no need to learn Spanish or become an expert in Mexican employment law. Just tell us what you need and we take care of the details.